At Out Current Store, we’re committed to bringing coastal-inspired style to your doorstep with ease and reliability. Below you’ll find all the details about our shipping and returns processes to ensure a seamless shopping experience.

Shipping Information

Order Processing

We process all orders within 1-2 business days (excluding weekends and holidays). You’ll receive a confirmation email with tracking information once your order ships.

Shipping Options

We offer two convenient shipping methods to suit your needs:

  • Standard Shipping ($12.95):
    • Carrier: DHL or FedEx
    • Delivery time: 10-15 business days after dispatch
  • Free Shipping (for orders over $50):
    • Carrier: EMS
    • Delivery time: 15-25 business days after dispatch

Note: We ship worldwide except to certain Asian countries and remote areas. Delivery times may vary depending on your location and customs processing.

Returns & Exchanges

We want you to love your coastal-inspired apparel as much as we do. If you’re not completely satisfied, here’s how our returns and exchanges work:

Eligibility

  • Items must be returned within 15 days of receiving your order
  • Items must be unworn, unwashed, and in original condition with all tags attached
  • Proof of purchase is required

Non-Returnable Items

For hygiene and quality reasons, the following items are final sale and cannot be returned or exchanged:

  • Face Coverings
  • Beach Day Essentials (swimwear and similar items)
  • Any items marked as “Final Sale” at time of purchase

How to Return or Exchange

  1. Contact our customer service within 15 days of receiving your order by emailing [email protected] with your order number and details about the item(s) you wish to return or exchange.
  2. Wait for approval – Our team will review your request and send you return instructions within 2 business days.
  3. Package your return – Securely pack the item(s) in their original packaging with all tags attached.
  4. Ship your return – Send the package to our return address (provided in your approval email) using a trackable shipping method.

Return/Exchange Request Template

Subject: Return/Exchange Request – Order #[Your Order Number]

Dear Out Current Store Team,

I would like to request a [return/exchange] for my recent order #[Your Order Number].

Item(s) to return/exchange:

  • [Product Name]
  • [Size/Color if applicable]
  • [Reason for return/exchange]

Please let me know the next steps to complete this process.

Thank you,
[Your Full Name]
[Your Email Address]

Refund Process

  • Once we receive and inspect your return, we’ll process your refund within 3-5 business days.
  • Refunds will be issued to your original payment method (Visa, MasterCard, JCB, or PayPal).
  • Shipping fees are non-refundable unless the return is due to our error.
  • For exchanges, we’ll ship your new item once we receive the returned item.

Return Shipping

  • Customers are responsible for return shipping costs unless the return is due to our error.
  • We recommend using a trackable shipping service as we cannot be responsible for lost return packages.
  • Our return address will be provided in your return approval email.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us immediately at [email protected] with photos of the item and packaging. We’ll arrange for a replacement or refund at no additional cost to you.

Need Help?

Our friendly customer service team is always here to assist you. Contact us at [email protected] with any questions about our shipping or returns policy.

Thank you for choosing Out Current Store – where coastal style meets effortless living!